Legal Terms and Conditions

General Terms and Conditions

General

Dear Customer,

The following terms and conditions apply to the mediation of tourist services from third-party providers by Seemezy Booking GmbH (hereinafter referred to as "Seemezy") as a travel intermediary and are part of the resulting service contract. These conditions supplement the applicable legal provisions of Sections 675, 631 et seq. of the German Civil Code (BGB) for the travel agency contract. Please read these mediation conditions carefully before making your booking!

Our online presence via our website www.seemezybooking.com is made available to customers for personal non-commercial use. The use of our online presence (website) and the services provided there are subject to the following General Terms and Conditions:

Mediation of Travel, Flight Transport, and Other Tourism Services

Scope of Application
Seemezy Booking GmbH (hereinafter "Seemezy") based at Bischoff-Ketteler-Str. 10, 52222 Stolberg (HRB 25286) mediates travel, flight, hotel services (flight tickets and/or hotel accommodations), package tours, and other tourism services such as travel insurance, car rentals, etc. (hereinafter "Tourism Services" or "Travel Products") from various tour operators (hereinafter "Providers"). Providers in the context of these General Terms and Conditions include, for example, airlines, hotel operators, travel insurers, car rental companies, cruise lines, or other tour operators.
Through the website, you, as a customer, can conclude contracts for tourism services mediated by Seemezy with the respective provider.

Seemezy is an independent intermediary of travel products, including or excluding insurance, and does not have an exclusive relationship with any travel operator or provider. Any inquiries regarding travel offers or other correspondence regarding your booking with Seemezy should be directed to info@seemezybooking.com or by calling us at +49 (0) 2402 8646577 (phone number) (the respective local rate of your telephone provider applies).
When you make a booking for a tourism service from a (third-party) provider, a service contract for the mediation of tourism services is concluded between you and Seemezy. Seemezy therefore acts exclusively as an intermediary for the tourism services and mediates contracts solely on behalf and for the account of the respective provider. The mutual rights and obligations of the customer and Seemezy arise from the individual contractual agreements, these mediation conditions, and the applicable statutory provisions, unless mandatory legal provisions contradict them.
All bookings made through our website and/or other communication platforms (e.g., WhatsApp, email, and/or telephone booking) are reserved for individuals who are at least 18 years old. As a customer, you guarantee that all information you provide about yourself or fellow travelers is accurate. Furthermore, the customer is responsible for ensuring that all information provided to the intermediary about all involved guests/passengers remains accurate.
The services acquired via our website may not be resold or mediated to third parties or otherwise transferred for compensation. Our website may only be used in a legally permissible manner and in accordance with this agreement, especially under these General Terms and Conditions. Authorized usage includes the reservation and booking of tourism services as outlined in this agreement, as well as any other lawful use of the functions installed on the website.
Seemezy is entitled to block access to the website and/or online services at any time for important reasons.

Booking and Contract Conclusion
A "booking" refers to your offer to purchase or use the products or services described on our website. The contract for the tourism services you have selected exists between the respective provider and you.
The provider's General Terms and Conditions (including airline transport conditions) apply in addition to these terms and conditions of Seemezy.

The services displayed on our website or presented via our booking hotline, and possibly sent by email after that, do NOT constitute a binding contractual offer from Seemezy and/or the respective provider. Rather, they are an invitation for you as a customer to make an offer to enter into a contract with the provider of the desired tourism service. You make your offer by entering your details into the online booking form and sending it to us. Should you book by phone, you submit your offer by phone or in response to an informational email from Seemezy after a phone conversation.
After you, as a customer, have made a booking, i.e., submitted an offer to conclude a contract, the provider will process your offer as quickly as possible and respond within 3 to 7 days. You are therefore bound by the contract offer for a period of no more than 7 days. During this period, Seemezy on behalf of the respective provider, or the provider itself, may accept the customer's offer by sending a confirmation. The contract for the tourism service is concluded upon sending the confirmation. The contract conclusion also takes place when we or the provider send you an invoice.
Should it be necessary for us to send you a new contract offer, you can accept it within the period specified in the offer. The contract for the tourism service is concluded when you accept the new offer sent by us or the respective provider.
Neither party is obliged to accept an offer, nor is the provider.
The customer’s order data and the contract text will be stored by us for the execution of the contract. In the course of contract execution, Seemezy will forward the contract data to the provider selected by the customer. Upon confirmation of the offer acceptance by the provider, all information regarding the concluded contracts will be made available to the customer electronically.

Payment
If you wish to book a tourism service via our website, you will complete the booking process by making a payment through a payment service provider. For other bookings, you will be asked to transfer the payment amount to the appropriate recipient's account.
Your booking will be confirmed upon receipt of payment for the chosen travel product ("booking confirmation"). If you booked and paid via our website ("online booking"), the booking confirmation will be immediate; for telephone bookings, the booking confirmation will be within 24 hours after receipt of payment.
Payments for flight contracts are usually due immediately upon receipt of the airline's confirmation. The same applies to car rentals. For car rentals, it should be noted that additional fees may apply if the rental is made outside the operating hours of the rental station, which the customer must pay on-site. Depending on the booked tourism services, payment collection may be carried out by the provider itself, by Seemezy, or by a service provider assigned for debt collection.

General Contractual Obligations
If you, as a customer, notice any errors in the booking or find deficiencies in the mediation activities, you are obliged to inform Seemezy immediately about these errors or deficiencies. These include, in particular, incorrect or incomplete customer details, other information, inquiries, and documents regarding a tourism service, and incomplete mediation activities (e.g., unprocessed bookings or reservations). If you fail to report errors or deficiencies in a timely and proper manner, you may not be able to claim from the mediation contract to the extent that Seemezy proves that you would not have suffered any damage or not in the amount claimed by you.

Insurance
We would like to point out that there is the option of taking out travel cancellation insurance to minimize the risk of cancellation costs by the customer when booking. We also point out that travel cancellation insurance usually does not cover damages resulting from the customer’s cancellation of a trip after its commencement. A travel interruption insurance is usually a separate policy. For international travel, we recommend that you also ensure adequate foreign health insurance coverage.

Obligations Related to Flight Services Mediation
In accordance with EU Regulation No. 2111/2005 on the creation of a community list of air carriers, Seemezy is obliged to inform the customer of the identity of the operating airline at the time of booking. If the operating airline has not yet been determined at the time of booking, Seemezy will transmit the available information about the airline likely to operate the flight. If there is a change in the airline, the customer will be informed immediately.

Liability
Seemezy is not responsible for the success of the mediation and/or the actual or defect-free provision of tourism services by the provider but is only responsible for carrying out the required mediation with the care of a diligent merchant.
Seemezy does not assume liability for the accuracy, completeness, and reliability of third-party content, especially maps, automatic translations, customer reviews, editorial texts, and images regarding places and regions.
Seemezy is not liable for the loss or destruction of travel plans or travel documents related to their dispatch.

Final Provisions
Seemezy reserves the right to change these General Terms and Conditions at any time with effect for the future, without the obligation to notify the customer. The current version of these terms is available on Seemezy’s website at the time of its applicability.
These terms include all agreements between the customer and Seemezy and replace all previous agreements, whether oral, electronic, or written.
The contractual relationship between the customer and Seemezy is governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
The jurisdiction for commercial parties, for persons without a general place of jurisdiction in the country, or for persons who have moved their residence or usual place of stay abroad after the conclusion of the contract or whose residence or usual place of stay is unknown at the time of the lawsuit is Aachen.

Seemezy does not participate in voluntary consumer dispute resolution. If consumer dispute resolution becomes mandatory after the publication of these mediation terms, Seemezy will inform consumers accordingly.

For all contracts concluded electronically, Seemezy refers to the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.